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Returns and Exchanges


Return Policy
Like many retailers, we guarantee our products; if an item hasn’t met your expectations, you can bring it back. Unlike most retailers, we also guarantee the product selection advice offered through our catalog, website, and staff; if an item you’ve purchased based on this advice turns out to be unsuitable, you can bring it back. In either case, simply return the item for exchange, refund, repair, or credit. 

If you have any questions about our guarantee, please, email us at   Call us at 860-426-9441

Returns and Exchanges 
Returns and exchanges can be made. If you wish to return or cancel an order placed online. Email us at

Returning by mail


• Within the US: Returned items must be sent via insured, prepaid Regular US Mail. Ensuring your return allows you to track your parcel with the US Postal Service. Please Note: We cannot accept CODs or courier deliveries.


• Outside the US: Ship goods prepaid, by insured ground shipping. To avoid unnecessary delays, please write “U.S. Goods returning” on the outside of the package. 

If you are requesting an exchange please contact your local customs office for information about any taxes or duties that may be assessed on a return shipment.